DC2 ha scritto: 24 agosto 2022, 20:47
Nrg ha scritto: 24 agosto 2022, 20:44
DC2 ha scritto: 24 agosto 2022, 20:41
Secondo me non bisogna guardare chi gestisce peggio le RMA ma chi le gestisce meglio.. ormai non si salva più nessuno in questo ambito.. forse giusto AMD e nvidia (RMA diretto).
Per esempio per i droni con DJI apri il ticket, ti mandano il corriere a ritirare il pacco, lo inviano in olanda e lo esaminano (tutti questi step sono visibili sul loro sito), se riscontrano che il problema sia per un difetto del velivolo te lo rispediscono nuovo/rigenerato senza spendere 1 euro, altrimenti ti danno 2 opzioni: riparazione con preventivo (te lo ridanno cmq nuovo o ricondizionato per accorciare i tempi), oppure la restituzione del velivolo rotto con spese di spedizione a carico dell'utente, tutto questo in 10gg lavorativi.
Questo secondo i miei standard è un ottimo servizio, evga secondo me ha perso veramente tanti punti.
Guarda che esiste ancora anche con EVGA,fai l'RMA standard e spedisci il pacco a Monaco? lo esaminano e la procedura è la stessa,se accettano RMA ti spediscono la Vga sostituta,se no te la rimandano indietro e paghi le s.s.
l'Advanced Rma è un altra cosa
Ah per cui le spese di spedizione e l'accollo del corriere se le prendono loro in caso di scheda difettata? Io avevo capito che la spedizione era comunque a carico dell'utente.
Se è così il discorso cambia.
Queste sono le linee guida per l'RMA standard
Free EVGA account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
The Standard RMA is open to both original owners and second-hand owners of the product. All owners must provide a proof of purchase in the form of an invoice or receipt.
After approval, you will be responsible for shipping the product to EVGA, following our shipping guidelines, which can be found here.
Upon receipt of your undamaged product, EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit).
Shipments from EVGA to you will be made via ground shipping, although you may request and pay for expedited shipping. EVGA is not responsible for delays in delivery and does not guarantee any delivery dates.
Non è specificato chi deve pagare le s.s.
Queste per ARMA
Free EVGA account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
The Standard Cross-Ship RMA requires that you are the original owner of the product and can provide proof of purchase in the form of an invoice or receipt.
After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. The cost of collateral is determined by EVGA based on the current product's MSRP price, and is charged in US Dollars.
Once the collateral price is paid, EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit).
Shipments from EVGA to your address will be made via ground shipping, although you may request and pay for expedited shipping.
After your replacement product has been processed and shipped, you will then be responsible for shipping your defective product to EVGA, following our shipping guidelines found here.
Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. In order to receive a full refund of your collateral, your original product MUST be received by EVGA within 14 days from the date EVGA shipped the replacement to your address. For the avoidance of doubt, the 14 days begins on the day the replacement is shipped by EVGA, not the day you receive the replacement.
The complete refund process may take 7-14 business days from the date EVGA receives your product at its receiving facility. Your collateral will be refunded in US Dollars. EVGA is not responsible for fluctuations in the currency exchange rate or conversion fees charged by your financial institution.